Preflight Executives, Air Asia. Nagoya

Position
  • Office
  • Operations
Company
Air Asia
Location
Japan
Contract
NON COMMUTING
FULL-TIME

Air Asia is searching for Preflight Executives to be based in Nagoya.

the applicants should meet the following qualifications:

  • Professional Certificate, Diploma or Bachelor’s Degree or Equivalent with prior working experience (preferably in aviation or customer service environment)
  • Basic computer knowledge: GoogleSheet (Excel) and Google Document (Word)
  • Proficient in oral and written English and Japanese

Responsibilities:

  • To support operation, by guiding the Pre-Flight officers/ TL (vendors / All AOC pre-flight) in carrying out their tasks as stated in the Function Authorization and to be on standby to support the team based on rotational.
  • To support stations or internal departments relating to a range of specified flight disruption escalation cases within the empowerment, SOPs and service recovery provided. 
  • To participate/organize regular Pre-Flight team meetings, buzz sessions, giving feedback and ideas to Pre-Flight colleagues and superiors 
  • To escalate any queries or unresolved issues to related departments, with the agreed procedures or giving ideas on process improvements. 
  • To monitor and manage overall Pre-Flight officers / TLs performance, reports, and etc. 
  • To perform checks on Pre-Flight tasks (including email escalation tasks, reports, etc.) 
  • To undertake any Pre-Flight related tasks delegated by the superiors and proactively identify areas for service and procedural improvement and make recommendations to the superiors. 

You got to have these to carry out the job:

  • Able to work under minimal supervision and high commitment
  • Possess good interpersonal and communication skills to collaborate effectively with internal and external parties.
  • Possess excellent problem-solving skills, able to prioritize work based on urgency and excellent in time management
  • Able to work under pressure and also odd hours if required and flexible in relocation

Note: Please read carefully the experience requirement and the rights to live and work in the place of work. Application not satisfying the experience and residence requirements will not be considered.

If you are interested in this position please fill the form below and attach your latest CV